Product Information & Policies
Important information about our research-use products, laboratory-use requirements, shipping, order changes and returns.
Frequently Asked Questions
Are these products for human use?
No. All products sold by Iron Coast Peptides are supplied strictly for laboratory and research purposes only. They are not intended for human or animal consumption and are not approved for therapeutic, medical or cosmetic use.
Are your products lab tested?
Yes. Every batch is independently tested by a third-party laboratory to verify purity and identity. Certificates of Analysis are available for each product. See the “Check Report” link on the product page or contact us if you cannot find one.
What purity can I expect?
Our peptides are typically verified at 99%+ purity through third-party testing. Exact results vary by batch and are documented on the corresponding Certificate of Analysis.
How should I store my order?
Lyophilized, or freeze-dried, peptides should be stored at -20°C and are generally stable for up to 24 months while unreconstituted. Once reconstituted, store at 4°C and use within the timeframe noted in the product documentation. Avoid repeated freeze-thaw cycles.
How is my order shipped?
Orders are dispatched from our Australian fulfilment location through Australia Post, with tracking provided. All orders are packed discreetly and securely.
How long does shipping take?
Orders are processed within 24 hours on business days and typically arrive within 1–3 business days across Australia. Delivery may take slightly longer in regional or remote areas.
Do you ship internationally?
No. We currently ship within Australia only.
What payment methods do you accept?
We accept secure card payments through our payment processor.
What is your returns policy?
Due to the nature of research-use products, we are unable to accept returns for change of mind. If your order arrives damaged, incomplete or incorrect, contact us within two days of delivery and our team will review the issue and assist.
Can I cancel or change my order?
Contact us as soon as possible after placing your order. Orders that have already been processed or dispatched may no longer be eligible for cancellation or modification.
How do I contact support?
Email us at info@ironcoastpeptides.com.au and our team will assist with product questions, order status or general enquiries.
Research Use Policy
All products sold by Iron Coast Peptides are supplied strictly for laboratory and research purposes only. By purchasing from this website, you acknowledge and agree to the following conditions.
Intended Use
Products listed on this website are research chemicals intended exclusively for in vitro laboratory research and scientific study. They are not drugs, foods, cosmetics or dietary supplements and are not intended to diagnose, treat, cure or prevent any disease or condition in humans or animals.
Not for Human or Animal Consumption
No product sold on this website is approved for human or veterinary use. Products must not be introduced into the human or animal body by any means, including injection, ingestion or topical application.
Qualified Handling
Products should only be handled by qualified individuals with appropriate laboratory training, proper safety equipment and suitable procedures in a controlled research environment.
Customer Certification
By placing an order, you certify that:
- You are 18 years of age or older.
- You are purchasing on behalf of a laboratory, research institution or for legitimate research purposes.
- You understand and agree that these products are not for personal use, human consumption or resale as a consumable product.
- You will comply with all applicable Australian laws and regulations regarding the purchase, storage and use of research chemicals.
No Medical Claims
Nothing on this website constitutes medical advice. Any research, publications or information referenced on product pages relates to preclinical or academic research and does not imply suitability, safety or efficacy for human use.
Compliance
Iron Coast Peptides operates in accordance with Australian regulatory requirements applicable to research-use chemical suppliers. Customers are responsible for ensuring that their purchase, storage and use of any product comply with the relevant laws in their jurisdiction.
Changes to This Policy
We may update this policy from time to time. Continued use of this website constitutes acceptance of the current version of this policy.
Shipping & Returns
Shipping
- We currently ship within Australia only. International shipping is not currently available.
- Orders are processed within 24 hours of purchase on business days.
- Standard delivery is typically 1–3 business days through Australia Post.
- Tracking information is provided when your order is dispatched.
- All orders are packed securely and discreetly.
- Delivery timeframes may vary slightly for regional or remote areas.
Order Changes & Cancellations
- To request an order change or cancellation, contact us as soon as possible at info@ironcoastpeptides.com.au .
- Orders that have already been processed or dispatched may no longer be eligible for cancellation or modification.
Returns & Refunds
- Due to the nature of research-use products, we are unable to accept returns or provide refunds for change of mind or incorrect product selection.
- If your order arrives damaged, incomplete or incorrect, contact us within two days of delivery.
- Please include your order number and full details of the issue. Supporting photographs may help us review your claim.
- Refunds or replacements for eligible issues will be processed once the claim has been reviewed.
Lost or Delayed Parcels
If your tracking information shows an issue or your parcel has not arrived within the expected delivery timeframe, contact our team. We will follow up with Australia Post on your behalf and help investigate the delivery.